Resetting UTAD Password

UTAD account passwords expire every six months. Once a password expires, users are unable to log into Blackboard, MyUT, or UT email. When the password expires, it must be reset using the UTAD account management. You will need to know the answer to your security question to reset your password online. If you forget the answer to your security question, or are otherwise unable to reset your password online, you will need to contact the IT helpdesk at 419-530-2400 for assistance.

Access UTAD Account Management

Image of MyUT login page header Account Maintenance box highlighted

To access the account management, go to the MyUT login page at and click on Account Maintenance at the top of the screen.

Resetting Your Password

image of the UTAD Account Management page with the Reset Password link highlighted.

On the next page, click on Forgot UTAD Username/Password or Password Reset (the middle box) to change your password.

Resetting Your Password, Part 2

Image of the UTAD Account Management Page with an arrow pointing to the Click Here button on the left box labeled Reset your password.

On the next page, you will see a box on the left labeled Reset your Password. Click on the button labeled Click Here to proceed.

The box on the right outlines the current password requirements. The requirements are as follows:

  • It must be between 8 and 15 characters in length.
  • It must contain at least one of the following items: Uppercase letters (A-Z); Lowercase letters (a-z); Numbers (0-9); The following special characters: ! " $ % , ( ) * + - . / ; : = > ? [ \ ] ^ _ { | } ~ Note: the following characters are not allowed: & # @ < blank or space
  • It CANNOT be all numbers
    It CANNOT be the same as the last 10 previous passwords
  • It cannot contain three or more repetitions of the same character
  • It is case sensitive.
  • It CANNOT contain your username, or your first, middle, or surname.

Log in to Reset Your Password

Image of a screen labeled Get back into your account with the following elements: 1. Email or username entry field. 2. verification characters with audio button and reload button, and a character entry field below. 3. Next and Cancel buttons

You will now see a screen labeled Get back into your account.

  1. Email or Username: Enter your UToledo email address in this field, in the format of ([email protected]; e.g. [email protected]).
  2. View the randomly generated characters, or click the audio button to hear an audio recording, and enter the characters you see or hear in the field provided.
  3. Click the Next button to proceed, or click Cancel to go back.

Verify your Account

Screenshot of step on of verifying your account: 1. showing Text my mobile phone and call my mobile phone options on the left 2. Telephone number entry field. 3. Text/Call button

You will now see a screen labeled Verification Step 2. On this screen, you will be asked to enter your mobile number to receive a verification text or phone call.

  1. On the left, select either the option Text my mobile phone or Call my mobile phone
  2. Enter the mobile phone number that is registered to your account.
  3. Click the Text or Call button.

Enter Verification Code

Enter Verification Code screen with the following: 1. Verification code text entry field. 2. Next Button. 3. Try Again link

You will now be prompted to enter the verification code you received on your mobile phone.

  1. Enter your verification code in the field provided.
  2. Click the Next button.
  3. If you did not receive your code, or if your code expired, click Try again to retrieve another code.

Entering Your new Password

You will now see a screen where you can enter your password and confirm it with the fields on screen.

On the next screen, enter your new password in the provided field and then confirm the password in the second field. Then click Finish to set your new password.


image of password confirmation screen

You will now see confirmation that your password has been reset. You may need to confirm your account with the Microsoft Authenticator app.

Be sure to update any saved passwords on your devices or password managers.