UToledo Online Services

UToledo Online provides the foundational services critical to delivering high-quality online education at The University of Toledo. These services include technology infrastructure, technical and pedagogical support, and faculty development opportunities focused on the common goal of creating engaging and effective educational environments where UToledo students succeed. Please read below for more information about our services:  

Help Desk

The UToledo Online Help Desk provides Blackboard Learn, Blackboard Collaborate Ultra, Echo360, Respondus, and Respondus Lockdown Browser technical support for faculty and students. Please visit the UToledo Online Help Desk page for contact information, hours, and additional resources. 

Instructional Design

Instructional designers work collaboratively with faculty in the design and development of online and blended learning courses.  Faculty and teaching assistants for online and blended courses are welcome to schedule a design consultation to discuss best practices for online learning. Please see the Consultations page of the UToledo Online website for more information and visit Who is My Instructional Designer? to find the assigned instructional designer for your college or department.  

Educational Technology

Educational technologists provide workshops, group presentations, and one-on-one training sessions to faculty, staff, and teaching assistants for the educational technologies supported by the University. The technologies can be used in fully online, blended/hybrid, or web-assisted face-to-face courses. Faculty and teaching assistants are welcome to schedule a technology consultation. Please see the Educational Technology Assistance  page of the UToledo Online website for more information.

Multimedia Design

UToledo Online’s multimedia designer works in collaboration with faculty and instructional designers to provide effective, high-quality multimedia design services to support student learning and enhance course design, in both online and blended formats. Visit the Multimedia Designer page for a list of services, examples of work, and contact information for your multimedia designer. 

Accessibility Services

In collaboration with the Student Disabilities Services (SDS) and online instructors, the ADA instructional designer supports faculty needs in course design and course material remediation by following the Web Content Accessibility Guidelines 2.0 and utilizing the framework of Universal Design for Learning (UDL). The ADA instructional designer also provides group training sessions and one-on-one consultations to faculty, staff, and students. Visit the Accessibility Support page for more information.